For Contact Crowdstrike Support Click On the Below Link:

👉https://crowdstrike.com/support

CrowdStrike generally does not provide a direct customer support phone number for general inquiries. Instead, their support system is designed to handle customer queries primarily through online channels such as the Support Portal, email, and live chat. However, there are options available for those who require direct assistance, especially for enterprise customers.

Here’s how to get in touch with CrowdStrike support:

1. Using the CrowdStrike Support Portal

The Support Portal is the central hub for managing support requests, accessing helpful documentation, and getting assistance for issues related to CrowdStrike products.

Steps to Access the CrowdStrike Support Portal:

  • Visit the CrowdStrike Support Portal: Go to.
  • Login to Your Account: To access full support features, you will need to log in using your CrowdStrike account credentials.
  • Submit a Support Ticket: If you have a technical issue or need help, you can submit a support ticket from within the portal.
    • To do this, click on the "Submit a Request" or "Open a Support Ticket" option.
    • Provide as much information as possible about the issue, including any error codes or detailed descriptions of the problem.

Additional Options in the Portal:

  • Live Chat Support: For quicker resolution, CrowdStrike offers live chat support through the portal, where you can speak directly with a customer support agent.
  • Knowledge Base: The portal contains a rich Knowledge Base that includes troubleshooting guides, product setup, and configuration instructions.

2. Email Support

If you prefer communicating via email, you can reach CrowdStrike customer support at:

  • Email: 

When sending an email, ensure you provide the following details for a quicker resolution:

  • A detailed description of the issue you're experiencing.
  • Any error messages you’ve encountered.
  • The version of the CrowdStrike Falcon sensor you are using.
  • Your operating system version.
  • The steps you’ve already taken to troubleshoot the issue.

This will help the support team understand the issue and respond promptly.

3. Phone Support (Enterprise-Level Customers)

While CrowdStrike does not typically provide a public customer service phone number for general inquiries, enterprise customers who have a support contract or service-level agreement (SLA) may be eligible for phone support.

How to Access Phone Support (Enterprise Support):

  1. Enterprise Support Agreement: Check if your organization has an SLA or premium support package with CrowdStrike. If so, it may include phone support as part of the agreement.
  2. Account Manager: If you're an enterprise customer, you likely have a dedicated account manager. This person can provide you with the dedicated phone number to reach CrowdStrike’s support team.
  3. Review Your SLA: Your SLA will specify the available support channels, including phone support. Contact your account manager to confirm whether phone support is part of your plan.

4. Social Media Support

CrowdStrike is active on social media platforms and may be able to assist or escalate issues via these channels. While social media isn’t typically used for technical support, it can be a good way to get the company’s attention for more urgent matters.

  • Twitter: Reach out to @CrowdStrike for general inquiries or updates.
  • LinkedIn: Follow CrowdStrike for company news and insights.
  • Facebook: Interact with CrowdStrike’s official Facebook page for updates and inquiries.

5. CrowdStrike Community

CrowdStrike has an online community and user forums where users can discuss issues and solutions with others. While not a direct support line, the community is a helpful resource for troubleshooting and learning best practices from other CrowdStrike users.

Conclusion

While CrowdStrike does not provide a public customer service phone number for all customers, there are still multiple avenues to get support. The most common methods include submitting a ticket through the Support Portal, using live chat support, or reaching out via email. For enterprise customers, phone support may be available through your account manager or as part of your service-level agreement (SLA).

If you are part of an enterprise plan, be sure to contact your account manager for the appropriate phone number to reach CrowdStrike’s support team directly.